F.A.Q
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This privacy policy (hereinafter “Privacy Policy”) deals with the protection of Your privacy while You use Our website which is hereinafter referred to as “the Product” and which is located at: www.sunshinecoasthamperco.com.au
The Product is owned and operated by: SUNSHINE COAST HAMPER CO PTY LTD (ABN 76 635 354 899)
We are committed to the protection of Your privacy while You use the Product.
This Privacy Policy only applies to the Product. The Product may contain links to other websites or applications, but if that is the case, the Privacy Policy does not apply to any of those linked websites or applications.
We gather certain information from users of the Product, so this Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.
By continuing to use the Product You acknowledge that You have had the chance to review and consider this Privacy Policy, and You acknowledge that You agree to it. This means that You also consent to the use of Your information and the method of disclosure as described in this Privacy Policy. If You do not understand the Privacy Policy or do not agree to it then please do not use the Product.
“Company IP” includes, but is not limited to, the contents, layout, design, colours, appearance, graphics and imagery of the Website, Content and Materials as well as all copyrights, trademarks, trade secrets, patents and other intellectual property contained in the Product, Content and Materials.
“Content” means any content, writing, images, audiovisual content or other information published on the Product.
“Effective Date” means the date that this Privacy Policy comes into force.
“Goods” means any or all goods provided by or on the Product.
“Items” means any and all of the Product, Goods, Content and Materials collectively.
“Materials” means any materials, information or documentation that We may provide to You in connection with Your use of the Goods or Product including documentation, data, information developed by Us or owned by Us, and other materials which may assist in Your use of the Goods or Product.
“Parties” means both You (the user of the Product) and Us (the owner of the Product) collectively.
“Personal Information” means information that we obtain from You in connection with Your use of the Product.
“Privacy Policy” means this privacy policy.
“Product” means the website including all pages, all sub pages, all blogs, all forums, all other connected pages and all other connected internet content whatsoever, the home page or main page of which is located at: www.sunshinecoasthamperco.com.au.
“Third Party Links” means links or references to websites other than the Website, to content other than the Content or to materials other than the Materials, none of which are controlled by Us.
“Third Party Service Provider” means a third party, separate from Us or Our company but which provides services that assist Us in serving You. This may include but is not restricted to web hosting, IT services, security services, payment processing, deliveries, customer service, order fulfilment or other services.
“Us”, “We”, “Our”, “the Company” or “the Owner” refers to SUNSHINE COAST HAMPER CO PTY LTD
“Us”, “We”, “Our”, “the Company” or “the Owner” also includes any employees, affiliates, agents or other representatives of SUNSHINE COAST HAMPER CO PTY LTD
“You” or “Your” refers to the user of the Website.
“Your Content” means any Content posted to or added to the Website, Content or Materials by You or by somebody authorised by You or doing so on Your behalf.
If You receive an email from Us in relation to the Product and would prefer not to receive such correspondence in the future, You may follow the instructions in the email to opt out of future correspondence. You may also contact Us, by emailing [email protected] to opt out of future correspondence. We will make all reasonable efforts to promptly comply with Your requests. However, You may receive subsequent correspondence from Us while Your request is being handled.
By continuing to use the Product, You agree to the terms of this Privacy Policy. You acknowledge, agree and accept that no transmission of information or data via the internet is completely secure. You acknowledge, agree and accept that We do not guarantee or warrant the security of any information that You provide to Us, and that You transmit such information at Your own risk.
You can contact Us about this Privacy Policy using the following details:
Please refer to our Delivery Information.
Sunshine Coast Hamper Co accepts no responsibility for any errors you make when placing your on-line order, including hamper selection, delivery instructions, recipient details, name spelling, card messages or any other information.
Sunshine Coast Hamper Co can cancel your order any time prior to dispatch. To cancel your order please reply to your confirmation email or contact one of our friendly warehouse team on 1300 044 933. Once your order has been dispatched it cannot be cancelled.
Sunshine Coast Hamper Co are in the business of making people happy, so we take any customer complaints seriously. Should you have a complaint please email us directly on [email protected] and we will respond as soon as possible, however we can only guarantee a response within three business days, which doesn’t necessarily constitute a resolution. For any privacy concerns please refer to the complaints section of our Privacy Policy.
In the unlikely event that an individual item in a hamper is unavailable we will substitute it with a similar item of equal or greater value. Some hampers as shown on the website are photographed with additional props including antipasto boards, large blocks of cheese, wine glasses etc. If an item in the photograph is not listed in the product description it is not included. When a hamper lists “seasonal produce” it is at our discretion to select the best available produce to compliment the hamper and not necessarily the fresh produce shown in the photo.
All images and product descriptions on this website are copyrighted and may not be used by any person, for any use, without the written permission of Sunshine Coast Hamper Co.
It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. Therefore, hampers containing alcohol may only be purchased by and delivered to persons over 18 years of age.
Once you have placed an order with Sunshine Coast Hamper Co, either by phone or on-line you have entered an agreement to purchase goods. This offer is only accepted by Sunshine Coast Hamper Co once the goods are dispatched.
Our on-line payments are managed by PayPal and Stripe Credit Card Payment Gateways. When paying via credit card all details and numbers are encrypted on disk with AES-256 and decryption keys are stored on separate machines. Phone orders are processed directly via our National Australia Bank EFTPOS machine and no credit card details are taken or held manually by Sunshine Coast Hamper Co. Invoices will not be automatically generated for on-line orders unless you are an approved Corporate Client. Should you require a tax invoice please email [email protected] with a copy of your order attached. For further information regarding the security or the processing of on-line payments please refer to www.paypal.com or www.stripe.com.
Sunshine Coast Hamper Co reserves the right to terminate any accounts, modify or cancel orders, or choose not to supply goods at our sole discretion. Apart from refunding your payment for any unfulfilled orders, Sunshine Coast Hamper Co will not be liable for any loss or damage arising from exercising these rights.